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what is NDIS plan management?

NDIS plan management is a service that supports participants to manage the funding in their NDIS plans. If you’re a participant in the NDIS – or applying to become one – you might want to make life a little less complicated.
That’s where Abbeena comes in, when ensure the funds are available to pay for the supports you want.
More time for you, less stress for your NDIS.
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why use a plan manager?

Abbeena is an NDIS-registered provider who assist participants to manage the funding in their NDIS plans. We work with participants to:
  • Manage your budget
  • Deal with your providers
  • Speak with the National Disability Insurance Agency about your claims
  • Process your invoices
  • Offer independent guidance and support
  • Provide accurate and compliant financial reporting across the lifetime of your NDIS plan
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Why choose Abbeena?

Rapid invoice processing
Experience the speed of Abbeena! For eligible invoices our streamlined process ensures preparation for NDIA processing on the same day of receipt. Provided there are no issues, your approved invoices are usually processed in one business day, with payments typically made one business day after we receive funds from the NDIA
Personalised support
Receive assistance from real people, right here in Australia, with extended customer service hours (9am – 8pm AET), to make it easier to reach us
Efficiency
Fast and accurate invoice processing usually in one business day, with payments typically made one business day after we receive funds from the NDIS

Budget visibility

Choice and control

Expert Advice

Enjoy 24/7 access to our Careview Advantage App to monitor your budget and spending, plus reserve funds for your preferred providers to ensure availability when needed
Have more control over the providers you choose to use and how you approve your invoices via the Careview Advantage App
Access knowledgeable guidance from our experienced team about maximising your funds to access the supports you need and get the most out of your plan

You can switch to Abbeena at anytime and you won’t be charged a fee.

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getting set up as a abbeena client

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If you have a planning meeting or plan reassessment coming up and would like Abbeena to be your plan manager, simply let your NDIA (National Disability Insurance Agency) contact know. Ask them to list Abbeena as your participant-endorsed provider in your NDIS plan, and they’ll handle the rest.
The NDIA will allocate additional funding to cover our plan management fees, meaning there’s no cost to you. From there, you can start enjoying the freedom and benefits of being plan managed with Abbeena.
👉 To learn more about requesting plan management funding, click here.
Already have a plan manager but not completely happy with their service? You have the right to change at any time, and it won’t cost you a thing. Just give us a call on (02) 7245 2777, and our team will guide you through a simple, stress-free switch.

FAQ about plan mangement

How do I find an NDIS plan manager?

To access an NDIS Plan Manager, you’ll need to have plan management funding included in your NDIS plan. Here is a simple funding guide for you.
The good news is that all NDIS participants are eligible for plan management. If your current plan doesn’t include this funding and you’d like to be plan managed, simply contact the National Disability Insurance Agency (NDIA) on 1800 800 110 and request for it to be added.

How much does NDIS plan management cost?

Plan management comes at no cost to you! The NDIS covers plan management fees from a dedicated budget category within your plan. This means you can access the support of a plan manager without reducing the funds available for your other supports.

What’s the difference between NDIS plan management, self management, and Agency management?

There are three ways you can manage your NDIS funding: Plan Management, Self-Management, or Agency Management. You have the flexibility to choose just one, or even combine two or three options to suit your needs.
Plan Management gives you extra support with your NDIS funding. Your plan manager will provide the tools, expertise, and systems to help you track spending and payments — without the stress of handling all the admin yourself.
With Self-Management, you (or your nominated representative) take full responsibility for managing your funds. This includes submitting claims to the NDIS, paying providers, keeping records, completing audits, and ensuring everything remains compliant.
If you choose Agency Management, the National Disability Insurance Agency (NDIA) will pay providers directly and manage the financial side of your plan on your behalf.

How do I switch plan manager?

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1. Notify your current plan managerSend your plan manager a written notice (usually by email) advising that you’d like to end their services. You can use this simple email template if you prefer. Be sure to ask them to confirm your release date.
2. Sign up with your new plan managerContact your new plan manager to begin the onboarding process. You’ll need to complete a few forms and observe a short notice period. If you choose us, we’ll guide you step by step to make the transition smooth and stress-free.
3. Endorse your new plan manager with the NDIA (PACE participants only)If you’re part of the new NDIS PACE system, you’ll also need to call the NDIA on 1800 800 110 to confirm (“endorse”) your new plan manager. Not sure if you’re in PACE? Don’t worry — as a PACE-ready provider, we can help you check and guide you through what to do next.

What is the Abbeena Provider Number for PACE endorsement?

Our provider number is 4050163549. We have a helpful script you can use to endorse us as your plan manager with the NDIS if you have a PACE plan. You can access the script here.

participant Reviews

  • I love how I can check each invoice on the app and approve them before they are paid, it keeps my providers honest and ensures I do not run out of funds
    Vijay b.
    They pay my invoices promptly, its made such a difference for my providers, I have recommended them to other providers and participants and have had no complaints.
    Connor A.
    The way they verify my invoices and ensure accuracy was a first for me, no other plan manager had done that for me. This, together with the prompt payments meant I was not on hold with any providers.
    Louise C.
  • "Always professional and supportive. Whenever I have a question, they take the time to explain things clearly. I feel confident my funding is in good hands."
    Peter G.
    "I used to stress so much about whether my providers were getting paid on time. Since moving over to this service, everything has run smoothly. They respond to emails and calls straight away, and they always treat me with respect. I can finally focus on the things that matter most to me."
    Michael T.
    "Great service! They’re friendly, reliable, and always keep me updated. I’ve never had to worry about delays or confusion with my NDIS plan."
    Anita K.
  • "My Plan Manager has made the NDIS so much easier to understand. They handle all the invoices quickly and I can focus on my goals instead of the paperwork."
    James L.
    "Fast payments, clear communication, and a team that genuinely cares. Switching to this plan manager was the best decision for me and my family."
    Emily R.
    "This plan manager is amazing. They’re reliable, friendly, and professional. What stands out the most is how proactive they are — I don’t even need to follow up because they’re always ahead of things. I feel completely supported and trust that my NDIS funds are being managed properly"
    Sarah W.