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support coordination

Your NDIS Journey, Supported Every Step of the Way
  • We help you understand, manage and make the most of your NDIS plan - so your can focus on living your life
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what is support coordination

Support Coordination is designed to help you build the skills and confidence to use and manage your NDIS plan effectively. It’s about empowering you to understand your plan, make informed decisions, and feel in control of your supports.

understanding your plan

  • Explain your support budget and how it can be used
  • Break down NDIS terminology in simple language
  • Show you how your funding is managed
  • Help you feel confident navigating the NDIS system
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Mapping out your supports

identify your needs
find the right people and service
connect with providers, family and community
build a strong support network

building your independence

Support Coordination gives you the tools to:
  • Manage your supports independently
  • Make informed decisions
  • Take greater control of your funding
adapting to change
Life changes happen — and we’ll guide you through them. Whether you’re moving, in hospital, or facing new challenges, we’ll adjust your supports with you.
With the right Support Coordinator, your NDIS journey becomes clearer, simpler, and more empowering — so you can focus on living independently and achieving your goals.
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About Abbeena's Support Coordinators

Abbeena's commitment to you
When you choose Abbeena, here’s what you can expect:
  • Working with you to build and develop your capacity
  • Supporting you to achieve your goals
  • Mentoring and coaching throughout your journey
  • Ensuring you stay in control of your supports
  • Helping you create goals and plan for your future
preparing for your ndis plan
As part of our Support Coordination, we’ll make sure your plan not only meets your needs but also aligns with NDIS requirements. We’ll help you:
  • Prepare for your plan renewal meeting
  • Organise a progress report on your current goals and services
  • Review your current goals together and decide what’s next
  • Set new goals for the next 1–2 years and map out the best way to achieve them
your support circle
Your NDIS plan should reflect everyone who supports you. Together, we’ll look at:
  • Formal supports – doctors, therapists, carers, and providers
  • Informal supports – family, friends, and community members
This ensures your plan matches your real-life needs.
why choose abbeena
With Abbeena, you’re not just getting a Support Coordinator — you’re gaining a trusted partner who listens, guides, and works with you every step of the way. Our goal is simple: to make your NDIS journey easier, more empowering, and completely tailored to you.
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FAQ about support coordination

How much does Support Coordination cost?

Support Coordination is funded under Capacity Building – Support Coordination in your NDIS plan. The amount of time your coordinator has to work with you will vary for each participant, depending on the budgeted fixed amount.

How does Support Coordination get included in a plan?

The NDIS will assess each person on a case-by-case basis to determine whether your individual circumstances meet the criteria for eligibility for Support Coordination. If you are eligible, support coordination will be included in the Capacity Building (CB) budget.

What are the different levels of Support Coordination?

There are three levels of support coordination that can be included in your plan. These are:
  • Support Connection (Level 1)
  • Coordination of Supports (Level 2)
  • Specialist Support Coordination (Level 3 – Please note: Abbeena does not do Level 3)
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What is the difference between a Local Area Coordinator (LAC) and a Support Coordinator (SC)?

A Local Area Coordinator (LAC) is a time limited support provided by the NDIA to build and start you on your NDIS plan. There is no NDIS funding needed for the services they provide.
A Support Coordinator (SC) is a NDIS-funded support that will appear on your plan as a Capacity Building Support. Support Coordination services are only available for Participants who have approved ‘Support Coordination’ stated in their NDIS Plan.

participant Reviews

  • When my son first received his NDIS plan, we were completely overwhelmed. Our Support Coordinator took the time to explain everything in simple terms and helped us find the right therapy providers. They even checked in regularly to make sure services were actually working for my son. It feels like we have someone on our side who genuinely cares about our family, not just ticking boxes.
    Leila N.
    "I live in a regional area and was worried about accessing the right supports. My Support Coordinator not only found local services I didn’t even know about, but also helped set up online therapy sessions so I didn’t miss out. They’re always just a phone call away and never make me feel like I’m asking too much. Thanks to their help, I finally feel like I’m getting the most out of my plan."
    maria W.
    "English isn’t my first language, and navigating the NDIS felt impossible at times. My Support Coordinator explained everything so clearly and even helped me connect with a bilingual support worker. For the first time, I feel confident using my plan."
    chen r.
  • Amazing, that's all I can say, I finally found a company that listens to me understands my needs. I could not recommend them highly enough!
    Peter G.
    The difference!! people that listen, people that understand and people that do what they say. Their knowledge is second to none and the way they put everything together was really impressive.
    Vijay B.
    Kym and Rachel helped me so much with my plan review, I was really stressed but they had already requested the reports I required and had all documents on hand - my review was seamless and straight forward with no stress for the first time
    Joshua M.
  • "I’m a young mum and also a participant myself. My Support Coordinator, Grace, made sure I had childcare support during my therapy sessions and helped me access community groups where I didn’t feel judged. She gave me back a sense of dignity."
    Tahlia m.
    "I thought a Support Coordinator was just for organising services, but mine has been so much more. They check in on my wellbeing, encourage me to try new activities, and make sure I’m not isolated. Having someone in my corner makes all the difference."
    Xiao w.
    "Thanks to my Support Coordinator, I now know exactly how to use my plan and make the most of my NDIS funding. They check in regularly, answer every question, and make the process so much less stressful."
    Rajesh S.